Accountability in public service starts with verified identity, not just a password.

Public authorities — local government, law enforcement, regulatory bodies, emergency services — communicate under accountability obligations that consumer and general enterprise messaging platforms cannot meet. Evidence handling, enforcement decisions, and inter-agency communications all require the ability to demonstrate who authorised an action, confirmed at the time it was taken. Session logs show that an account was active. They do not confirm that the named officer, official, or authorised individual was the verified person behind the action. In an enforcement or public inquiry context, that distinction matters significantly.