Consumer and general-purpose messaging platforms, including WhatsApp, iMessage, and Signal, solve the encryption problem. They protect the content of messages in transit. They do not solve three problems that matter to regulated firms: data sovereignty (data on WhatsApp sits on Meta's servers, not the firm's), identity evidence (session logs show an account was active, not that the named account holder was verified at the point of the communication), and audit trail quality (most platforms produce content records, not identity-verified records). YEO for Business addresses all three.